From Northern Iowa we slipped across the border (to the north) into Minnesota. We were actually hunting for a Starbucks that we had heard was in Fairmont, MN. We arrived looking forward to a decent cup of coffee only to be told that the Starbucks was no longer there … We really were not surprised by this as folk in this part of the country think Folgers is a rich dark brew. Most of the coffee here is thin, coffee flavored, hot water. We thought we would sample the local cuisine, which can be quite good and finally settled on this place advertising something called “Meatloaf Commercial.”
Lynda ordered the meatloaf special and I ordered a tuna salad sandwich that came with a trip to the salad bar. The tuna was runny and the salad bar had some wilted lettuce and an unidentified dressing … maybe ranch.
I was feeling pretty bad about my poor choice until Lynda’s meatloaf came … It was a mass of sticky something covered with brown gravy … The meatloaf was mainly filler and the mashed potatoes were obviously rehydrated potato flakes … This turned out to be the worst meal we have eaten on our trip so far. Ah well, you have to kiss some frogs to find a princess …
We are continuing our geocashing and here are a few pictures of the hikes we have taken and our finds.
We left Spirit Lake, where the campground was really spectacular (one of the best we have stayed at) and arrived in Forest City, IA … Mecca for Winnebago owners … the location of the factory and the factory service center. We made an appointment six weeks ago to get into this place and have some work done (install a washer/dryer, fix a water leak, fix the bedroom slide, fix the pressure gauge, install a new electrical outlet, etc.)
We were originally scheduled to be in Forest City for three days, but ended up spending five days (had to wait for a part to come in). Let me say up front that our technician (the guy - Matt – that actually worked on our coach) was wonderful. He really cared about doing a great job, listened carefully to my concerns, and fixed things right! In addition, the ladies in the parts department will cheerfully take all the time necessary to find that obscure part for your coach (thanks!)
Nevertheless, I have a few suggestions to make Mecca a bit more alluring. First, expand the parking for those that have a service appointment and provide full hookups … At this time only 30 amp electric is provided (almost all new coaches are 50 amps … and have been for many years) and there is no water or sewer. Once they provide full hookups, they might also consider a cafeteria, a pet sitting service, showers, and other amenities to make the service experience more pleasant. Second, change the current philosophy in dealing with a customer’s extended warranty plan from one of reluctant accommodation, to one of active cheerful helpfulness. Finally, Service Advisors need to take customers to their offices or another private place to discuss a customer’s bill, service agreement, or other private matters … currently these issues are discussed in the customer waiting room … for everyone to hear. This practice is highly unprofessional!
Our visit to Winnebago was, therefore, a mixed bag. While our technician and the parts department were excellent, it is apparent that Winnebago’s management is not keeping pace with the service offered by other manufacturers (Tiffin, etc.). Of course we will still return to Forest City for service, particularly for items that are either coach specific or large problems, but wouldn’t it be nice if we were a bit more comfortable when we arrived?
Until next time ... keep doing what you love.
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